Creating a Flexible, Scalable Infrastructure for a Storied Retail Brand
Case Study: Villeroy & Boch

Based in Mettlach, Germany, Villeroy & Boch. is a global retail brand with a vast portfolio of porcelain and ceramic products for kitchens, bathrooms, indoor and outdoor design, and more.   

Executive Summary
Villeroy & Boch has been a family-owned business since 1748. Over its storied history, the company has needed to continually evolve to stay abreast of technology advances and shifts in customer demands. To adapt to today’s digital marketplace, Villeroy & Boch worked with OVH to create an infrastructure that could rapidly and securely respond to the ever-changing reality of both in-store and online sales.

Highlights

  • OVH’s Hosted Private Cloud with vSphere and vCenter for scalability, speed, flexibility, and the rapid provisioning of infrastructure.
  • Standardizing IT systems and processes.
  • End-to-end management of all IT systems.

Challenges
To adapt to new customer behaviors and increased e-commerce demand, Villeroy & Boch needed a new server environment and network infrastructure that could handle its business growth while enabling seamless customer experiences — all with the utmost level of security. Because of the size and scope of Villeroy & Boch, the number of internal stakeholders often made it challenging and cumbersome to upgrade the IT infrastructure. As such, the company required a single point of contact to provide and manage its end-to-end IT systems.

     "We see digitization and internationalization as the core trends that Villeroy & Boch needs to meet. More and more people are making purchases online and using their smartphones to look for shops nearby.” – Pascal Rheinert, Head of CIT, Internet and E-Business, Villeroy & Boch

Solution Delivered
OVH migrated Villeroy & Boch’s entire server landscape to a Hosted Private Cloud and used VMware  vSphere  and vCenter to provide faster response times, greater flexibility and speed, and rapid provisioning of new resources. The integration of other infrastructure elements, such  VMware NSX  and Virtual SAN, enabled OVH to support the  VMware Software Defined Data Center  on demand for increased automation, providing greater utilization of hardware, more resource flexibility, and streamlined IT management.

Results, ROI, and Future Plans
Villeroy & Boch’s new infrastructure provides a coordinated and seamless experience for both in-store and online customers. Its web connections are stronger and faster than ever before, thus enabling quicker load times and improved Google rankings for its various website pages, further enhancing the customer experience, and increasing sales. OVH’s solutions also provide Villeroy & Boch more freedom to upgrade its server environment to continue to meet the needs of all customers, whether they are shopping on their mobile phones, tablets, or computers.

     "For us, it is crucial to digitize the whole [environment] — to systematically advance central systems with relevant data, products, inventories, and orders…and to establish new sales channels without neglecting existing ones.” – Pascal Rheinert, Head of CIT, Internet and E-Business, Villeroy & Boch

Learn about Villeroy & Boch’s OVH Hosted Private Cloud and how it has empowered the company