What is OVHcloud support?
OVHcloud support is a holistic approach of online support, expertise, and services. Simplify your operational needs by choosing the right support solution for your organization.
Technical support
Our team handles incidents via ticket (email, portal, and API), live chat, and telephone. From the Business level upwards, you can also get on-demand support as you get started with your services.
Service objective
We provide 24/7 incident management across all available levels of support. Each level comes with a real-time channel available to use for incident reporting aligned with your business needs.
All support tickets are prioritized based on your subscribed support level and incident priority. Our goal is to provide you with a first response for urgent and critical incidents within 15 minutes or up to 3 hours, according to your subscribed level of support.
Contact our experts
For production environments that require technical support when you need it the most, we recommend our Business or Enterprise level of support. Both levels offer a proactive, targeted service objective, pre-sales engineers, and technical support engineers.
In addition to service objectives and the technical support teams, Account Managers, assigned Technical Account Managers (Enterprise support only), and Solutions Architects are available to help you meet the technical challenges you face on a daily basis (on request, priced separately).
Choose your support level
Find out which solution best suits your needs, and choose the right level of support for your business.
Included services
Continuous monitoring of OVHcloud infrastructures
OVHcloud infrastructures are monitored 24/7. If we detect a hardware malfunction, our data center teams will intervene automatically or contact you first, whichever you have configured.
Free support resources
The Help Center directs you to our support options — read our Statement of Support, access APIs, or find answers to your questions easily via our technical guides (documentation and tutorials). We also recommend reading our case studies.
Autonomous tools
You get 24/7 access to your account and monitoring tools for our network. We also post maintenance operations and customer-impacting incidents to our Status page, so you can stay informed and monitor progress without having to create a ticket for support.
Additional services
Frequently asked questions
Which languages do you support?
Our teams are ready to support you in English 24/7. In some cases, you may be able to chat with someone who speaks additional languages, but this is not guaranteed.
Is the support level I purchase linked to my account or my services?
Support is linked to your account and applies to all of your services within that account. Please contact us for more details.
Where can I see my account's support level?
All accounts receive Standard support as a default service. However, if you have purchased an upgraded level of support, you will see this on your monthly renewal invoice, found within your OVHcloud Control Panel.
How do I change my current support level?
To upgrade to Business or Enterprise level subscriptions, please contact us.
How do I create a support ticket?
A few ways - You can create and track support tickets via the OVHcloud Control Panel using the 'My Support tickets' navigation option. You can create and track support tickets via the OVHcloud API using the /support section. And depending on your support level, you can contact us on a real-time channel (live chat or telephone), and we will create a ticket for you. You can find more detailed info here.
How can I report abuse or suspected abuse from the OVHcloud network?
Please escalate any reports of abuse and/or illegal content that may be detected on our network by creating a report.