OVHcloud Standard support
Standard support is included with all OVHcloud services, ideal for customers with non-critical and test applications.
Resources and tools
All support levels include access to a comprehensive Help Center, where you can browse guides, use our APIs, and review important documentation like our Statement of Support.
To keep you autonomous and provide transparency, we also offer a variety of tools for managing your services.
Technical support during working hours
Our support team is here to help you 24/7, with the aim of providing a first response for critical P1 incidents within 3 hours. You can reach us by ticket via the OVHcloud Control Panel or API. You can also reach us via live chat during US business hours (M-F 06:00-17:00 EST).
The Standard level is recommended for non-critical and test environments. If you are running a business with a critical workload, we recommend upgrading to a Business or Enterprise level of support to meet your needs.
Choose your support level
Find out which solution best suits your needs, and choose the right level of support for your business.
