Compare OVHcloud support levels
OVHcloud provides technical expertise to support you in utilizing the solutions that power your cloud projects.
This table will help you compare the main features across support levels, from Standard support (included with all services) to higher levels (recommended for business-critical projects).
 |
 |
 |
|
|---|---|---|---|
Standard |
Business |
Enterprise |
|
| Included |
From $250 (1) |
From $5000 (2) |
Customer support
| Standard support | Business support | Enterprise support | |
|
Recommended for non-critical and test environments |
Recommended for production environments |
Recommended for critical production environments with business challenges |
|
| Monitoring |
24/7 monitoring and interventions in the event of hardware failures in our data centers |
||
| Online resources and self-help | |||
| Intervention monitoring tools | |||
|
Technical support access |
Unlimited |
||
| Technical support hours |
24/7 |
||
| Support |
Break/fix support |
+ Support for getting started with OVHcloud solutions |
|
|
Contact channels |
Ticket (email, portal, and API) Live chat during US Business hours only X (Twitter) |
+ Dedicated phone line | |
|
Response time objectives3 |
3 hours
|
30 minutes | 15 minutes |
Additional support services
Standard support |
Business support |
Enterprise support |
|
| Support resources |
- |
- |
Assigned Technical Account Manager |
| Onboarding |
Digitally |
Appointed contact |
Technical Account Manager Strategic Account Manager |
|
Monitoring Committee |
- |
- |
Custom monthly review with KPI tracking Improvement Plan4 |
| Other services | - |
-
|
OVHcloud roadmap review Workshops dedicated to technical solutions4 |
| Delivery | - |
-
|
Dedicated order tracking and scheduling |
| Private racks | - |
-
|
On request4 |
| Professional services |
Our certified Cloud Solutions Architects can guide you through the installation and configuration on our OVHcloud infrastructure for a one-time fee. |
||
1Public price is 10% of your monthly infra services bill (OR minimum of $250/month for support, whichever is greater).
2Public price is 30% of your monthly infra services bill (OR minimum of $5000/month for support, whichever is greater).
3This SLO is for critical incidents (P1).
4Depending on the services and subject to availability. Response times are not guaranteed.
Ready to get started?
Subscribe to an OVHcloud Standard, Business, or Enterprise support plan today.
