Refund Policy

30-Day Money-back Guarantee for Dedicated Servers (Pre-paid Subscription Services)


We will refund all monthly or annual pre-paid subscription fees for Dedicated Servers and if you cancel your pre-paid subscription within 30 days of when our service is delivered to you.  All refund requests must be made by submitting a support ticket or by chatting with a support agent-- refund processing is not automatic. Refunds will only be made to the original payment method.  If the original payment method is not available at the time of processing, the refund will be provided as an account credit.  An account credit cannot be converted to cash or transferred to any other payment method.


The 30-Day Money Back Guarantee applies only to pre-paid subscriptions for Dedicated Servers and does not include service installation or set-up fees. The 30-Day Money Back Guarantee does not apply to add-on services, including, but not limited to, software licenses, vRack or other additional services. 


Refunds or account credits provided for products and services not included in this 30-Day Money Back Guarantee are at the sole discretion of OVH US LLC.