Published: August 6, 2020
Effective: August 13, 2020

OUR PRIVACY MISSION STATEMENT

We recognize that when our customers, partners, prospective clients and other individuals provide personal data to OVH US LLC dba OVHcloud™ ("OVHcloud"), they trust that we will respect their privacy.

We don't take that trust lightly and have committed to taking measures to safeguard each individual's privacy and protect the personal data we handle.

We strive to be transparent with you about the data we collect about you and how it is used and shared. In turn, we believe that you should have choices regarding how we obtain, collect, share and utilize your personal data.

Here is a detailed look into these promises.

Privacy Policy

  1. Introduction
  2. Information We Obtain
  3. How We Use Your Information
  4. Sharing And Disclosure
  5. Update Your Information
  6. Your Rights
  7. Publicly Posted Information
  8. Children
  9. Links To Other Websites
  10. Social Media
  11. Security
  12. Other Terms and Conditions
  13. Changes to Our Privacy Policy
  14. Contact Us
  1. INTRODUCTION

    Welcome to the OVHcloud website (the "Site"). OVHcloud is a global, hyper-scale cloud provider that offers cloud infrastructure and associated services ("OVHcloud Services").

    This Privacy Policy explains what data we collect when you use our Site and/or the OVHcloud Services, or otherwise interact with OVHcloud, why we collect it and how that data is used. This Privacy Policy applies to Personal Data and other information collected from or about: (i) visitors to, or users of, our Site, (ii) prospective customers, and (iii) current customers (collectively, "Customers"). Please also refer to additional disclosures that may apply to your Personal Data:

    By using the Site and/or the OVHcloud Services, and providing us with your personal data, you consent to the processing of your personal data in the manner set out in this Privacy Policy.

  2. INFORMATION WE OBTAIN

    We obtain information about you that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Data"). We obtain Personal Data directly from you or by way of automatic collection.

    Personal Data You Provide: We may obtain Personal Data from you when you interact with OVHcloud, the Site, or the OVHcloud Services; when you create an account using the OVHcloud Manager Portal; order the OVHcloud Services; communicate with us; or subscribe to our email lists. In providing the OVHcloud Services to Customers, we process on behalf of Customers such Personal Data that they upload or otherwise submit to our OVHcloud Services ("Service Data"). While our Customers decide what data to submit, Service Data typically includes information about their customers, prospects, employees, consultants or independent contractors, suppliers and other individuals or third parties ("End Users").

    Personal Data Automatically Collected: We may collect Personal Data through the use of cookies and similar technologies. Please see our Cookies Policy for information about the specific cookies we deploy and how to manage your cookie preferences.

  3. HOW WE USE YOUR INFORMATION

    We use Personal Data to provide the OVHcloud Services and to communicate with you. For example, we process Service Data on behalf of Customers for the purpose of providing the OVHcloud Services to Customers in accordance with our Terms of Service or other applicable contract. Additionally, we may use your Personal Data to send you information by email on our new products or services or other promotions, or to respond when you request information about the OVHcloud Services.

    If you previously requested or consented to receiving certain communications from us, you may withdraw your consent at any time. To do so, follow the instructions contained in each of our promotional communications in order to "opt out" of receiving future promotional information. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us using the information provided below. Please note that we will continue to contact you via email in order to respond to your requests and regarding the provision of our OVHcloud Services.

    We also use Personal Data to analyze, administer, support, improve use of the Site and the OVHcloud Services. We may also compile, anonymize and/or aggregate your Personal Data and other data and use such anonymized and/or aggregated data for our business purposes. This aggregate information does not identify you.

  4. SHARING AND DISCLOSURE

    We may share your Personal Data and other information with certain third parties to the extent permitted by applicable law. Such third parties generally include our OVH SAS and affiliates and service providers.

    In certain circumstances, we may share information to comply with our legal obligations, to protect and defend our rights and property, or in the context of a corporate transaction. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your Personal Data and other information may be sold or transferred to a successor or affiliate as part of that transaction, in accordance with applicable law and/or contract.

  5. UPDATE YOUR INFORMATION

    If you need to change or correct your Personal Data provided to us, or wish to have Personal Data removed from our systems, please contact us as described in the "Contact Us" section below and we will address your requests as required by applicable law.

  6. YOUR RIGHTS

    You may have rights with respect to your Personal Data conferred upon you by applicable law. Please consult the relevant privacy policy for further information about your available rights and means to exercise them. If you are a California resident, please see the Privacy Notice for California Residents. If you are located in the European Economic Area, please see the EU Privacy Notice.

  7. PUBLICLY POSTED INFORMATION

    Please note that you may voluntarily make certain information, including Personal Data, publicly available through the Site. For example, you may decide to leave a comment on the OVHcloud blog or in the OVHcloud forum, which may then be viewed, accessed, and used by third parties. When you make information publicly accessible, that information becomes subject to those third parties’ privacy practices and policies.

  8. CHILDREN

    OVHcloud does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to OVHcloud through this Site, please contact us at privacy@corp.ovh.us and we will endeavor to delete that information from our databases.

  9. LINKS TO OTHER WEBSITES

    The Site may contain links to other websites not operated or controlled by us ("Third Party Sites"). The privacy practices described in this Privacy Policy do not apply to Third Party Sites. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact those sites directly for information on their privacy practices and policies.

  10. SOCIAL MEDIA

    Through our Site, you can choose to access certain social media websites and services that are owned and/or controlled by third parties, such as Facebook, Twitter, Instagram, Pinterest and YouTube ("Social Media Services"). When you choose to access and use Social Media Services, including interacting with our pages on those sites, you will be sharing your Personal Data and other information with them. The information that you share with the Social Media Services will be governed by the specific privacy policies and terms of service of the Social Media Services and not by this Privacy Policy.

  11. SECURITY

    We take steps designed to protect Personal Data. However, the Internet cannot be guaranteed to be fully secure and we cannot ensure or warrant the security of any information you provide to us. Please keep this in mind when providing us with your Personal Data.

  12. OTHER TERMS AND CONDITIONS

    Your access to and use of our Site is subject to the Terms of Service available here.

  13. CHANGES TO OUR PRIVACY POLICY

    We may change this Privacy Policy at any time. We will post all changes to this Privacy Policy on this page or notify you via other means, where required by applicable law. By continuing to use the Site and/or the OVHcloud Services or providing us with information following such a replacement Policy being uploaded, you agree that you will be deemed to have agreed to be bound by the Privacy Policy as changed.

  14. CONTACT US

    Please feel free to contact us if you have any questions about OVHcloud's Privacy Policy, please do not hesitate to contact us at:

    Phone: 888-565-1292

    Website: https://us.ovhcloud.com

    Email: privacy@corp.ovh.us

    Postal Address:
    OVH US LLC
    Attention: Privacy
    11480 Commerce Park Drive
    Suite 500
    Reston, VA 20191