OVHcloud Purchase Order Terms and Conditions

  1. Order Acceptance. The purchase order is OVHcloud's offer to Supplier and is not an acceptance by OVHcloud of any offer to sell by Supplier or of any terms and conditions contained in any such offer. Acceptance of this offer by Supplier should be made by (a) executing and returning the acknowledgment copy, or (b) delivering any of the goods ordered herein or (c) rendering any of the services ordered herein. Any additional or different terms proposed by Supplier are objected to and rejected unless expressly assented to in writing by OVHcloud. These terms and conditions shall not be applicable in the event that that OVHcloud and Supplier have negotiated a written agreement to govern the purchase and use of the goods and/or services set forth in this purchase order. In the absence of a negotiated agreement between Supplier and OVHcloud governing the purchase and use of the goods and/or services set forth in this purchase order, however, these terms and conditions shall control (the purchase order and these terms and conditions, collectively, comprise the 'Agreement').
  2. Invoicing & Payment. All amounts due under the Agreement shall be set forth in written invoices provided by Supplier to OVHcloud. Each invoice shall provide an itemized list of goods to be purchased and/or services to be performed (with reasonable detail) and expenses, if any, which have been preapproved by OVHcloud for reimbursement to Supplier. OVHcloud will pay invoices within ninety (90) days from the date of invoice (“Due Date”), except for those portions of any invoice that OVHcloud disputes in good faith. OVHcloud will notify Supplier in writing of any such dispute (“Dispute Notice”) within sixty (60) days of receipt of Supplier’s invoice; provided, however, that failure of OVHcloud to withhold payment or to make any such notification shall not be deemed a waiver of any of OVHcloud’s rights under the Agreement. Supplier may charge interest at the rate of 1% per month (or if lower, the highest rate allowable by law) for undisputed payments so long as, after the Due Date, Supplier provides notice that the invoice was not paid and OVHcloud has a thirty (30) day cure period after such notice before interest starts to accrue. In the event that Supplier is in breach of the Agreement, OVHcloud shall have the right, as a non-exclusive remedy, to withhold payment under the Agreement, order, or statement of work.
  3. Proprietary Rights.
    1. Retained Rights. Each party shall retain and continue to own all right, title and interest in and to any inventions however embodied, know-how, works in any media, software, information, trade secrets, materials, property (including intellectual property) or other proprietary interest that it owned prior to the Agreement, or that it created or acquired independently of its obligations pursuant to the Agreement (collectively, "Retained Rights"). All Retained Rights not expressly transferred or licensed herein are reserved to the respective owner.
    2. Deliverables. Subject to the terms of the Agreement, and upon payment of the applicable fees set forth in the applicable order, Supplier agrees to assign, and hereby assigns, to OVHcloud all intellectual property rights in and to the deliverables and work products created hereunder ("Deliverables") along with all intellectual property and other proprietary rights therein including without limitation rights in inventions and trade secrets and copyrights ("Intellectual Property Rights"). Supplier agrees to take, at OVHcloud’s cost and expense, all additional actions requested by OVHcloud that are reasonably necessary to assure the conveyance to OVHcloud of all right, title, and interest in, to, and under any Deliverables and the Intellectual Property Rights therein, except that OVHcloud shall not have to pay for any such additional actions if they are needed to convey ownership due to the fault of Supplier. Supplier acknowledges that the Deliverables are Confidential Information of Company, regardless of whether so designated.
  4. Subcontracting. Supplier will not subcontract any portion of the services provided to OVHcloud without OVHcloud’s prior written consent.
  5. Representations and Warranties by Supplier. Supplier warrants, represents, covenants, and agrees that (i) it is duly organized, validly existing and in good standing under the laws of the state of its incorporation or organization and any state in which it conducts business, that it has all necessary power and has received all necessary approvals to execute and deliver the Agreement, and the individual executing the Agreement on behalf of Supplier has been duly authorized to act for and bind Supplier; (ii) it has the right to furnish the goods, services, equipment, and other materials provided under the Agreement free of all liens, claims, encumbrances and other restrictions, and OVHcloud will be entitled to quietly and peacefully access and use all such the goods, services, equipment, and other materials, subject to and in accordance with the provisions of the Agreement; (iii) neither the goods, services, equipment, or other materials provided by it, directly or indirectly (through its agents or subcontractors), nor the use thereof by OVHcloud, will constitute an infringement, misappropriation, or unlawful use or disclosure of any intellectual property rights or other rights of a third party; (iv) the Deliverables will conform in all material respects with all specifications and requirements discussed and agreed in advance by the Parties and will be provided in a competent, workmanlike manner in accordance with applicable industry standards; (v) it will be solely responsible for its employees, agents, representatives, and approved subcontractors (all of the foregoing, Supplier Personnel”) (including for any claims made by subcontractors against OVHcloud) and will remain fully responsible at all times for providing the goods, services, equipment, and other materials; (vii) it has complied with, and will continue to comply with, all applicable domestic, foreign and local laws and regulations and, will obtain all applicable permits and licenses in connection with its obligations under this Agreement; (viii) any of the goods, services, equipment, and other materials provided by it do not and will not contain and/or transfer to OVHcloud’s computing environment any viruses, disabling code, or similar programs or mechanisms that disrupt, modify, delete, harm or otherwise impede the operation of OVHcloud’s systems; (ix) it will perform its obligations under the Agreement with at least the same level and degree of accuracy, quality, completeness, timeliness, responsiveness and efficiency as it provides to its other customers; and (x) it will apply continuous efforts and resources to resolve any failure, malfunction, defect, problem or non-conformity identified by OVHcloud or otherwise brought to Supplier’s attention.
  6. Supplier Personnel.
    1. Supplier shall provide an adequate number of Supplier Personnel who are properly educated, trained, qualified, and capable of performing the tasks assigned to them in a timely and high quality manner. OVHcloud shall have the right to review and approve the qualifications of any Supplier personnel assigned to perform services hereunder. Supplier shall be responsible for all employer obligations toward all Supplier Personnel under all applicable laws and this Agreement.
    2. If OVHcloud determines in good faith that the continued assignment to OVHcloud’s account of one or more of the Supplier Personnel is not in the best interests of OVHcloud, then OVHcloud shall have the right to require that Supplier remove such Supplier Personnel from the OVHcloud account. Subject to the other provisions of this Agreement, Supplier shall promptly remove such Supplier Personnel requested by OVHcloud and, unless otherwise notified by OVHcloud, promptly (but in no event in more than four (4) weeks) replace the Supplier Personnel removed from OVHcloud’s account with replacement Supplier Personnel of equal or superior ability, experience and qualifications. In any event, any request by OVHcloud to remove an individual from OVHcloud’s account shall not be deemed to constitute a termination of such individual’s employment by Supplier and in no event shall OVHcloud be deemed an employer of any such person.
    3. If Supplier replaces or reassigns any Supplier Personnel hereunder, then (i) the proposed replacement Personnel shall be “qualified,” meaning that the proposed replacement Personnel shall possess comparable experience and training as the outgoing Supplier Personnel and (ii) if requested by OVHcloud, the replacement Personnel shall work with the outgoing Personnel during a mutually agreed transition period, the duration of which shall be determined based on the duties and responsibilities of the person to be replaced, and all costs and expenses associated with educating and training the replacement Personnel shall be borne by Supplier. In addition, provided that the outgoing Personnel remains employed by Supplier, such individual shall continue to be available by telephone to answer any project-related questions.
  7. Indemnification. Supplier shall indemnify, defend, and hold harmless OVHcloud and its officers and directors, employees, agents, and representatives (each an “Indemnified Party”) from and against any damages, costs, attorneys’ fees, penalties, fines, liabilities, or expenses that arise from third party actions or claims against an Indemnified Party (collectively, “Losses”), relating to or arising from: (i) death or injury to persons; (ii) damage to tangible property; (iii) a violation of applicable laws; (iv) any breach or alleged breach of Supplier’s confidentiality obligations; (v) Supplier’s or its representatives’ gross negligence or willful misconduct; or (vi) infringement of any third party’s intellectual property rights (“IP Infringement Claim”); provided however, with respect to any Losses arising from an IP Infringement Claim, Supplier shall not have any liability to OVHcloud under this paragraph to the extent that any infringement or claim thereof is attributable to: (1) the combination, operation or use of a deliverable with equipment or software supplied by OVHcloud where the claim would have been avoided but for such combination, operation or use; (2) compliance with designs, specifications or instructions provided by OVHcloud where the claim would have been avoided but for such compliance; (3) use of a deliverable in an application or environment for which it was not designed or contemplated under the Agreement where the claim would have been avoided but for such use; or (4) modifications of a deliverable by anyone other than Supplier where the claim would have been avoided but for such modification. Supplier may obtain for OVHcloud the right to continue using the allegedly infringing materials or items as provided without infringement, or replace or modify such materials or items so that they become non-infringing; provided, however, such remedies shall not preclude OVHcloud from recovering any other Losses actually incurred by it, including, but not limited to attorneys’ fees, associated with such IP Infringement Claim.



  8. Confidentiality.
    1. Supplier agrees that with respect to any business information of OVHcloud which (i) is marked as “confidential,” proprietary” or some similar indication; (ii) is expressly advised by OVHcloud to be confidential through some contemporaneous written means; or (iii) which Supplier should reasonably construe to be confidential information under the circumstances (collectively referred to as "Confidential Information"):
      1. to use such Confidential Information only in relation to providing the goods and/or services;
      2. not to disclose any such Confidential Information or any part thereof to a person outside Supplier’s business organization for any purposes unless expressly authorized by OVHcloud and subject to written obligations limiting the disclosure and use of such disclosed Confidential Information;
      3. to limit dissemination of such Confidential Information to persons within Supplier’s business organization who are directly involved in providing the goods and/or services under this Agreement and have a need to use such Confidential Information; and
      4. to safeguard the Confidential Information to the same extent that it safeguards its own confidential materials or data (but not less than reasonable then-current safeguards).
    2. Confidential Information shall not include information that:
    3. (c) Should Supplier be required pursuant to a court order or government authority to disclose Confidential Information of OVHcloud, Supplier shall, (i) at its earliest opportunity, provide written notice to OVHcloud of the required disclosure prior to such disclosure; (ii) where feasible, give OVHcloud a reasonable opportunity to secure a protective order or take other action as appropriate; (iii) use commercially reasonable efforts to assist OVHcloud in obtaining confidential treatment for any Confidential Information required to be disclosed; and (iv) disclose only such Confidential Information of OVHcloud as is required by the court order or governmental authority.
    4. The terms of this “Confidentiality” section shall continue in full force and effect for a period of five (5) years from the date of disclosure of such Confidential Information.
    5. In the event of termination of the Agreement, upon written request of OVHcloud, Supplier shall immediately return OVHcloud’s Confidential Information, or at OVHcloud’s option destroy any remaining Confidential Information and certify that such destruction has taken place.
    6. In the event of an actual or threatened breach of the above confidentiality provisions, OVHcloud will have no adequate remedy at law and will be entitled to immediate injunctive and other equitable relief, without bond and without the necessity of showing actual money damages.
  9. Privacy. Any personally identifiable information provided to Supplier by OVHcloud will only be used by Supplier as reasonably required for providing the goods and/or services as contemplated hereunder and otherwise in accordance with OVHcloud's Privacy Policy ( and all applicable data protection laws and regulations (collectively, “Data Protection Laws and Regulations”). Both OVHcloud and Supplier will comply in all material respects with the Data Protection Laws and Regulations, and will provide such help and cooperation as is reasonably necessary or requested to the other to comply with the same. Supplier will not disclose or share personally identifiable information provided to it by OVHcloud with any third party without OVHcloud’s prior written consent (except as required by law pursuant to a valid governmental request). Supplier agrees that it will not host, transfer, or access any OVHcloud-provided personally identifiable information outside of the United States.
  10. Termination.
    1. In addition to any other termination rights set forth in the Agreement and any other rights at law or equity:
      1. If OVHcloud determines that Supplier has materially breached any of the restrictions or obligations set forth in the Agreement or this Agreement and failed to cure such breach within ten (10) business days after receiving written notice thereof from OVHcloud, OVHcloud may immediately terminate the Agreement without further notice or opportunity to cure.
      2. OVHcloud may, without cause or for convenience, terminate the Agreement, or any order form or statement of work under the Agreement upon thirty (30) days written notice to Supplier.
      3. If this Agreement is terminated before all statements of work executed hereunder are terminated or completed, the terms of this Agreement shall remain in full force until the termination or completion of such Statements of Work.
    2. If the Agreement or any order form or statement of work is terminated prior to completion of provision of the goods and/or services, OVHcloud will pay Supplier only for those authorized Services rendered to OVHcloud’s reasonable satisfaction prior to termination and for reimbursable out-of-pocket expenses approved in advance by OVHcloud and accrued prior to the effective date of the termination. To the extent any fees for terminated goods and/or services were paid in advance, OVHcloud shall be entitled to receive a refund of the unused portion of such fees, prorated as of the effective date of termination, within ten (10) business days after termination. Within five (5) days of termination, Supplier shall deliver to OVHcloud, to the extent relevant to goods and/or services affected by such termination, all: (i) work in progress; (ii) OVHcloud property; and (iii) materials containing or embodying OVHcloud Confidential Information or work products.
  11. Publicity. Supplier shall not use OVHcloud’s name or logo in identifying OVHcloud as a client of Supplier, except with the express written consent of OVHcloud in each instance, and such consent may be revoked by OVHcloud at any time. Supplier may not, without the express written consent of OVHcloud, divulge the terms of the Agreement or make any public statement about the specifics of the goods and/or services provided hereunder or any dispute relating to the Agreement, except as required by law or regulation or in response to any governmental investigation or inquiry or any subpoena or other discovery process in any litigation.
  12. Notices. All notices, consents, approvals, demands, requests or other communications provided for or permitted to be given under any of the provisions of the Agreement will be in writing and will be deemed to have been duly given or served when delivered by hand delivery or when deposited in the U.S. mail by registered or certified mail, return receipt requested, with postage prepaid, or by an overnight delivery service such as Fedex or UPS, or electronically via e-mail with return confirmation, and addressed to the legal or other primary business point of contact or address designated in the Agreement or subsequently designated in writing by a Party.
  13. Governing Law and Arbitration. The Agreement shall be governed by, construed and enforced in accordance with the laws of the Commonwealth of Virginia, U.S.A., without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to the Agreement. Any controversy or claim arising out of, or relating to, this Agreement (including the enforceability or breach thereof) or relating to the goods and/or services shall be finally resolved by arbitration in accordance with the JAMS Streamlined Arbitration Rules & Procedures then currently in effect, by a sole arbitrator. Notwithstanding the foregoing, the arbitrator shall not be authorized to award punitive damages with respect to any such claim or controversy, nor shall any party seek punitive damages relating to any matter under, arising out of or relating to the Agreement or the goods and/or services in any other forum. If any arbitration or court action is commenced by either party, the substantially prevailing party in that arbitration or action is entitled to recover from the other party its attorneys’ fees and costs (including arbitration fees and costs and expert witness fees) incurred in connection therewith. The arbitration shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16, and judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. The entire arbitration shall be conducted and concluded in no later than ninety (90) days after service of the arbitration demand. A written demand for arbitration must be delivered within one (1) year from the date on which the goods and/or service to which the claim relates were provided. Failure to comply with this provision shall be a complete bar to any claim. Unless otherwise agreed by OVHcloud and Supplier, the place of arbitration shall be at the offices of OVHcloud’s legal counsel within thirty (30) miles of OVHcloud’s headquarters in Reston, Virginia.
  14. Insurance.
    1. Coverage Levels. Supplier (and each subcontractor of Supplier with access to OVHcloud data shall obtain and keep in force for the benefit of the Supplier and OVHcloud the following insurance to be issued by insurance carriers with a minimum A.M. Best’s rating of A-: VII, or S&P A, or better, or the equivalent in those jurisdictions that do not recognize such rating classification, and licensed to provide insurance in the jurisdiction in which Supplier’s goods and/or services (for the purposes of this Section, “Service”) are to be provided, with minimum limits as set forth below:
      1. Statutory Workers’ Compensation and or Employer’s Liability as required by state or country law with a minimum limit of $1,000,000 each accident / $1,000,000 each disease / $1,000,000 policy limit.
      2. Commercial General Liability (also referred to as civil or public liability insurance outside of the US) including, Product and Completed Operations Liability (maintained in effect for a period of at least ten (10) years after the date of final payment); including contractual liability and deletion of the Care, Custody, Control and Insured vs. Insured exclusions. The following minimum limits for Bodily/Personal Injury and Property Damage and be written on an occurrence basis: $2,000,000 per occurrence, and $5,000,000 general aggregate.
      3. Business Automobile Liability covering all vehicles (owned, non-owned, hired, etc.) used in connection with Service covering Bodily Injury and Property Damage with a minimum limit of $1,000,000 combined single limit per accident.
      4. Professional Errors and Omissions covering the activities of Supplier, with coverage limits of not less than One Million Dollars per claim or per occurrence/One Million Dollars aggregate ($1,000,000/$1,000,000). Policy may be placed either on an “occurrence” basis with full prior acts coverage for claims arising out of Service rendered from the initial commencement of Service through the end of the Agreement, or on a “claims made” basis, providing coverage for claims arising out of Service rendered from the initial commencement of the Service through three (3) years after the completion of the Service without any limitations for prior acts, and which shall provide a one (1) year tail or grace period for claims made after the expiration date of the policy.
      5. If applicable, Crime Insurance (also known as Employee Dishonesty insurance/ Fidelity Bond) in an amount of not less than One Million dollars ($1,000,000) covering all Supplier Personnel and Subcontractors and including a Client’s Property endorsement or Insuring Agreement specifying that Employee Theft coverage extends to OVHcloud’s property in the event of any theft of OVHcloud money or property, or money or property of others for which OVHcloud is responsible. Verification that OVHcloud has been included as a Joint Loss payee under the policy must be provided, if requested.
    2. Additional Insureds. OVHcloud (including OVHcloud Affiliates) and its directors, officers, agents and employees shall be named as additional insured under the policies of insurance set forth in Subparagraph 2 above, for any and all purposes arising out of or connected to the Service. Supplier shall upon request provide a Certificate of Insurance from Supplier’s insurance broker to this effect.
    3. Insurance to be Primary. It is the intent of both parties to this Agreement that all insurance purchased by Supplier in compliance with this Agreement, will be primary to any other insurance owned, secured, or in place by OVHcloud (or by any property owner of any OVHcloud facility), which insurance shall not be called upon by Supplier’s insurer to contribute in any way. Supplier shall secure endorsements to this effect from all insurers of such policies.
    4. Verification of Coverage. Upon execution of this Agreement, Supplier shall furnish OVHcloud with certificates of insurance showing coverage required by this clause. OVHcloud reserves the right to require complete, certified copies of all required insurance policies, at any time. For the duration of the Agreement and any mutually agreed upon extended period of time, Supplier shall upon request provide OVHcloud with Certificates of Insurance prior to each subsequent renewal of the evidenced insurance outlined above.
    5. Policy Change or Termination. All policies provided for herein shall expressly provide that such policies shall not be canceled, terminated or altered so that coverage is reduced below that which is required herein without ninety (90) days prior written notice to OVHcloud.
    6. Waiver of Right of Subrogation. Supplier hereby waives any right of recovery against OVHcloud and OVHcloud’s insurers for any loss or damage that is covered by any insurance policy maintained or required to be maintained with respect to the Service.
  15. Assignment. The Supplier shall not assign the Agreement or delegate any performance obligations hereunder without obtaining OVHcloud prior written consent. All purported assignments in contravention of this provision shall be void, ab initio.
  16. Entire Agreement. Except as expressly set forth in Section 1 above, this Agreement supersedes all prior agreements, written or oral, between Supplier and OVHcloud and will constitute the entire Agreement and understanding between the parties with respect to the subject matter hereof. The Agreement and each of its provisions will be binding upon the parties and may not be waived, modified, amended or altered except by a writing signed by OVHcloud and Supplier.