Effective: April 26, 2021
OVHcloud US Cookies Policy
This Cookies Policy explains what Cookies are and provides details about the Cookies that we use. The Policy also explains your choices with respect to the use of such Cookies.
1. What are Cookies?
A "cookie" is a small text file that can be stored on your device when you interact with digital properties, such as when you visit a website or load an email. The information stored in the cookie can be read on subsequent visits to the digital property, allowing for the device to be recognized. "First-party cookies" are cookies set by the digital property that you are visiting; "third-party cookies" are cookies set by third parties when you visited the digital property.
"Persistent cookies" are cookies that are not deleted automatically when you close your browser or device. In contrast, "session cookies" are deleted when you close your browser or device. Persistent cookies enable the website to "remember" things about you as a returning visitor, such as your language preferences.
2. What Cookies Does OVHcloud Use?
Our websites, applications, emails, and other digital services (our "Properties") may use both first-party Cookies and third-party Cookies. The table below describes the Cookies that we may use on our Properties:
|Category of Cookie||Purpose and Expiration|
We use temporary cookies file which are erased when you close your web browser. When you restart your browser and revisit the Site, the Site will not recognize you.
In particular, we use a cookie called "SESSION" that allows us to identify when a user has logged into the Site. This cookie is essential to use and navigate the Site. Without such cookie, you would not be able to properly view our Site and basic functions of our Site would not work.
We also use a cookie called "OvhVisitorEntrance" that allows us to detect a user's geographical location, mainly using the IP address of the connection point. In some cases, this cookie can redirect the user to the OVHcloud website from the related subsidiary site in the country where they appear to be connected.
We use a cookie named "__zlcmid," provided by ZenDesk, which stores information about your browsing session so that we can offer live support chat. The cookie allows you to continue a chat with us as you view different pages on the Site, or if you come back to the Site later.
OVHcloud uses some cookies (in particular, a cookie called USERID) that may be necessary to facilitate use of our Site, for example to improve the safety and security of our Site, authenticate account users, balance traffic on our Site and remember information that you submitted on forms when you request services on our Site.
The Site uses "analytical" cookies that allow OVHcloud to recognize and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way our Site works, for example by making sure users are finding what they need easily. The collected data provides us only with anonymous traffic statistics (like number of page views, number of visitors, and time spent on each page). By continuing to use our Site, you accept the Site's use of audience measurement cookies.
We use pixel tags from the following third parties to help us improve use of the Site and our services, and know when content has been shown to you:
We use a cookie named "atidvisitor" provided by AT Internet, that allows us to measure activity on our Site, so that we can better evaluate which types of content and formats are interesting and valuable for our visitors. You can prevent your data from being collected by AT Internet on our site on this page.
How to Control Cookies
Through the OVHcloud Cookie Settings
You can access our Cookie Settings here to enable or disable certain types of cookies.
Please note that the OVHcloud Cookie settings do not allow you to disable essential cookies. You may be able to control the use of essential cookies by reconfigur+ing+ your browser settings, as described below. Please note that restricting essential cookies may cause some parts of our website to not work as well or become inaccessible.
Through Your Browser Settings
You also can decline to accept Cookies by configuring your browser settings to reject Cookies. Web browsers generally accept Cookies by default but allow users to change the settings so that the browser disables or rejects Cookies. You can usually find your browser's Cookie settings in the Options or Preferences menu of your browser. We have added a few links to instructions to change cookie settings in some of the more common browsers.
- Cookie settings in Google Chrome
- Cookie settings in Mozilla Firefox
- Cookie settings in Apple Safari
- Cookie settings in Microsoft Edge
Refusing or removing Cookies through your browser or browser settings could affect the availability and functioning of our Properties. Your settings may need to be refreshed for each browser, device, and domain or property that you visit.
For further information about cookies including how to see what cookies have been set on your device and how to manage and delete them, please click here.
In Europe, you may also click here to exercise choices about certain cookies. In the U.S. you may also visit the Network Advertising Initiative's opt-out page to learn how to opt-out of certain third party interest-based advertising cookies.
The OVHcloud website is not designed to work with "Do Not Track" signals sent by browsers.
Terms and Conditions
Your access to and use of the OVHcloud website is subject to the Terms of Service.
Revisions to this Policy
We reserve the right to amend this Policy at our discretion and at any time. When we make changes to this Cookies Policy, we will notify you by email, through a notice on our website, or any other method required by applicable law.
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