Published: August 6, 2020
Effective: August 13, 2020

OVHcloud US Cookies Policy

OVHcloud US LLC dba OVHcloud ("OVHcloud") and third parties deploy commonly-used information-gathering tools, such as cookies, pixels, tags, and similar digital tracking technologies (collectively, "Cookies"), on our websites and in our emails. We use cookies for a number of reasons, including making our website function properly and being able to provide you with the most relevant products, services, and information.

This Cookies Policy explains what Cookies are and provides details about the Cookies that we use. The Policy also explains your choices with respect to the use of such Cookies.

1.   What are Cookies?

A "cookie" is a small text file that can be stored on your device when you interact with digital properties, such as when you visit a website or load an email. The information stored in the cookie can be read on subsequent visits to the digital property, allowing for the device to be recognized. "First-party cookies" are cookies set by the digital property that you are visiting; "third-party cookies" are cookies set by third parties when you visited the digital property.

"Persistent cookies" are cookies that are not deleted automatically when you close your browser or device. In contrast, "session cookies" are deleted when you close your browser or device. Persistent cookies enable the website to "remember" things about you as a returning visitor, such as your language preferences.

OVHcloud may collect data from you by using Cookies. Please read our OVHcloud Privacy Policy for more information about how we process personal information, including personal information obtained automatically from Cookies.

2.   What Cookies Does OVHcloud Use?

Our websites, applications, emails, and other digital services (our "Properties") may use both first-party Cookies and third-party Cookies. The table below describes the Cookies that we may use on our Properties:

Category of Cookie Purpose and Expiration
SessionID

We use temporary cookies file which are erased when you close your web browser. When you restart your browser and revisit the Site, the Site will not recognize you.

In particular, we use a cookie called "SESSION" that allows us to identify when a user has logged into the Site. This cookie is essential to use and navigate the Site. Without such cookie, you would not be able to properly view our Site and basic functions of our Site would not work.

We also use a cookie called "OvhVisitorEntrance" that allows us to detect a user's geographical location, mainly using the IP address of the connection point. In some cases, this cookie can redirect the user to the OVHcloud website from the related subsidiary site in the country where they appear to be connected.

Functionality Cookies

We use a cookie named "__zlcmid," provided by ZenDesk, which stores information about your browsing session so that we can offer live support chat. The cookie allows you to continue a chat with us as you view different pages on the Site, or if you come back to the Site later.

Please see ZenDesk's privacy and cookie policy.

Load Balancing

We use cookies in load balancing that allow effective display of information by ensuring that the user stays on the same host server for the entire duration of the session. These include a cookie called "SERVERID" that expires after 30 minutes, and a cookie called "OVHCDN" that expires after 3600 minutes.

Security

OVHcloud uses some cookies (in particular, a cookie called USERID) that may be necessary to facilitate use of our Site, for example to improve the safety and security of our Site, authenticate account users, balance traffic on our Site and remember information that you submitted on forms when you request services on our Site.

Preferences

OVHcloud also uses cookies to gain a better understanding of your interests and requirements, for example to remember your language and site preferences, show you when you are logged into our system and allow you to remain logged-in for a period of time, provide you with support services, remember your login information, and prepopulate forms that you have already completed. Cookies also allow you to access your private accounts on our Site, and sign into many portals with the use of only one login.

In particular, we use a cookie called "cookieconsent_dismissed" which expires after 365 days. This cookie keeps track of your acceptance of our use of cookies in accordance with this Policy so that you do not see the cookie banner displayed after you have agreed to such use.

Analytics

The Site uses "analytical" cookies that allow OVHcloud to recognize and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way our Site works, for example by making sure users are finding what they need easily. The collected data provides us only with anonymous traffic statistics (like number of page views, number of visitors, and time spent on each page). By continuing to use our Site, you accept the Site's use of audience measurement cookies.

AB Tasty

AB Tasty is a web analytics service by AB TASTY SAS, which is used for A/B and multivariate testing. This service uses cookies to identify a visitor's browser and to analyze the use of this web page. The cookies do not collect personal data. Only two types of secondary data (i.e. data that could in some instances be traced back to an individual) are collected by the AB Tasty, namely cookies and IP.

More information about how AB Tasty processes your data is available here. On this website you can also find instructions on how to deactivate the tracking at any time.

Pixel Tags

We use pixel tags from the following third parties to help us improve use of the Site and our services, and know when content has been shown to you:

  • For information regarding Twitter's data privacy and cookies please go to Twitter's Privacy Policy and to opt out click here.
  • Facebook. For information regarding Facebook's data privacy and cookies please go to Facebook's Privacy Policy and to opt out please review your Facebook ad settings.
  • LinkedIn. For additional information rdegarding LinkedIn's data privacy and cookies please go to LinkedIn's Privacy Policy and to opt out please click here.
  • Google. For additional information regarding Google's data privacy and cookies please go to Google's Privacy Policy and to opt out please click here.
  • CJ Affiliate. For additional information regarding CJ Affiliate’s data privacy and cookies please go to CJ Affiliate’s Privacy Policy and to opt out, please click here.
AT Internet

We use a cookie named "atidvisitor" provided by AT Internet, that allows us to measure activity on our Site, so that we can better evaluate which types of content and formats are interesting and valuable for our visitors. You can prevent your data from being collected by AT Internet on our site on this page.

To learn more about AT Internet's privacy practices and data protection, please click here and here.

Adobe

We use cookies named "Munchkin" provided by Adobe. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Visitors may opt out of Munchkin tracking entirely by adding the querystring parameter “marketo_opt_out=true” to the URL in their browser. When the Munchkin JavaScript detects this setting it will attempt to set a new cookie “mkto_opt_out” with a value of true. All other Marketo tracking cookies will be deleted, no new cookies will be set, and no HTTP requests will be made by Munchkin when this setting is detected.

How to Control Cookies

Through the OVHcloud Cookie Banner

When you access the OVHcloud website, you will be presented with a banner that asks you to agree to our use of Cookies in accordance with this Cookies Policy. If you accept, we will deploy the advertising and targeted Cookies that we describe in this Cookies Policy. The banner will continue to appear until you accept Cookies or otherwise set your preferences. After that, the banner will appear again in 13 months.

Please note that essential cookies will deploy on the OVHwebsite and adjusting your preferences will not restrict essential cookies. In order to adjust your preferences for essential cookies, you can reconfigure your browser settings, as described below. Please note that restricting essential cookies may cause some parts of our website to not work as well or become inaccessible.

Through Your Browser Settings

You also can decline to accept Cookies by configuring your browser settings to reject Cookies. Web browsers generally accept Cookies by default but allow users to change the settings so that the browser disables or rejects Cookies. You can usually find your browser's Cookie settings in the Options or Preferences menu of your browser. We have added a few links to instructions to change cookie settings in some of the more common browsers.

Refusing or removing Cookies through your browser or browser settings could affect the availability and functioning of our Properties. Your settings may need to be refreshed for each browser, device, and domain or property that you visit.

For further information about cookies including how to see what cookies have been set on your device and how to manage and delete them, please click here.

In Europe, you may also click here to exercise choices about certain cookies. In the U.S. you may also visit the Network Advertising Initiative's opt-out page to learn how to opt-out of certain third party interest-based advertising cookies.

The OVHcloud website is not designed to work with "Do Not Track" signals sent by browsers.

Terms and Conditions

Your access to and use of the OVHCloud website is subject to the Terms of Service.

Revisions to this Policy

We reserve the right to amend this Policy at our discretion and at any time. When we make changes to this Cookies Policy, we will notify you by email, through a notice on our website, or any other method required by applicable law.

Questions?

If you have any questions relating to our use of Cookies, you can email us at privacy@corp.ovh.us, call us at 888-565-1292, or write to us at:

11480 Commerce Park Drive
Suite 500
Reston, VA 20191